In this next blog, we will talk about a happy customer’s story of removing grease stains from carpet. It’s always nice to reflect on one’s hard work, especially when it can have such a positive impact on someone’s situation.
Let’s set the scene
In a lovely STRATA building in the bustling suburb of Success, one of our repeat clients, Sonia, had found herself in quite the pickle. You see, as the settlement date approached for her apartment, her tenants had moved out and much to her dismay, the removalists had left behind an unfortunate trail of grease marks. These grease marks not only left an undesirable look on her apartment’s carpets but to make matters worse, they also extended down the STRATA staircase, creating quite the visual nuisance just before the final sale.
The first response
When it comes to selling your home, especially after it has been sold and settlement is approaching, it is of utmost importance to maintain and preserve it in the original sale condition. By knowing the importance of this, Sonia reached out to us at Wizard Cleaning® immediately. We remained front of mind as she had previously experienced our services and had full confidence in our capabilities. Prior to arriving, Sonia had even enquired about treating the stains herself with regular DIY methods, but we advised against it. We’ve seen far too many DIY projects go wrong, and as the stakes were quite high, there was too much to lose on the line.
When trust pays off – Removing grease stains from carpet
Sonia’s trust in our services fortunately went a long way. In order to make the most of the available time, we scheduled an earlier visit than initially planned so that Antoni, our expert carpet cleaner, could dedicate extra time to tackle the mess left behind. And the result? Much to Sonia’s relief, the grease marks lifted and the carpets looked pristine once again. This gave Sonia immediate relief as it meant she could continue to settlement without needing to worry about the mess.
The results
(before vs. after)
(before vs. after)
(before vs. after)
The feedback
“Cannot recommend Anthony & Kathy enough. Amazing customer service from booking through to cleaning and after service care. No job too tough for this team”
As you can see from Sonia’s feedback, it speaks largely to our commitment to customer satisfaction and always delivering high-quality work. To effectively remove grease stains from carpet, it isn’t an easy task, but the fact that we were able to arrive promptly and treat the issue at hand, it meant having the biggest opportunity possible of a positive end result.
Since this day, Sonia has been praising us for our top-notch customer service, confidence in cleaning and approachability. The above feedback left by Sonia is a great example of showing off the essence of our service philosophy: no job is too tough for us, and we always go above and beyond to ensure our clients are delighted with the results.
If you find yourself in a similar situation as Sonia did, don’t hesitate to reach out to Wizard Carpet, Tile & Grout Cleaning Perth®. We’re here to ensure that your carpets, tiles, upholstery furniture and split cycle systems are spotless and ready to impress. As Sonia’s experience proves, there is no task that is too daunting for us – we’ll handle it with the utmost care and dedication.
If you’re interested in seeing the story from another happy customer, feel free to look at Cleaning up dog poop from carpet: Wizard Cleaning Perth®.
If you have any questions, please get in contact by calling 0400 634 609 or by leaving an enquiry HERE.
