What to Look for When Choosing a Carpet Cleaning Company

When you’re in the market for a professional carpet cleaning company, it can be hard to know what to look for. Knowing how to choose a carpet cleaning company comes down to a few simple checks, and most of them take only a few minutes.

Here’s what to check before you book, and the warning signs that tell you to keep looking.

Is the Carpet Cleaning Company Insured?

Any trustworthy carpet cleaning business carries public liability insurance, which covers accidental damage to your home or belongings while they work. It isn’t always mentioned on the website, so ask when you first get in touch. Your carpets are expensive, which is why you’re investing in making them last. Choose a company that values that, and shows it by standing behind its work.

Are There Good Reviews?

Check the business’s reviews on Google and other review sites. Reviews show you what previous customers experienced, and can bring up concerns you didn’t know you should have. Look for a steady run of recent, detailed reviews rather than a handful of short ones, and notice how the business replies to any complaints. Usually, good reviews will simply confirm your decision.

Does the Company Have Its Own Branding?

When a company takes pride in what it does, it invests in branding across its uniforms, vehicles and website. Using the same look across all of these shows the business is proud of its work and wants people to recognise it at a glance. It’s also a sign of a well-established, experienced company.

Do They Have an ABN?

A quick search on the free ABN Lookup website will show whether the carpet cleaning company is a registered business. This helps make sure the business is above board and that you’re paying who you think you’re paying. The ABN should also appear on any tax invoice they give you.

Does the Carpet Cleaning Company Have Any Awards?

If a company has won awards, it will be more than happy to show you. Awards in the carpet cleaning industry may be lesser-known than the Oscars, but they’re still an achievement worth showcasing. They usually take many factors into account, so they’re a great sign when you’re comparing companies.

What Chemicals, If Any, Does Your Professional Carpet Cleaner Use?

What a professional carpet cleaner uses on your carpets matters: after all, that’s what you’re hiring them for. It’s especially important if anyone in the house has allergies, or if you have pets or young children. Ask for products that are biodegradable, pet-safe and child-safe, so you can rest easy knowing your home will be cleaner and safer afterwards.

Will the Professional Carpet Cleaners Supply Their Own Machines?

Do the carpet cleaners own their cleaning machines? Anyone can hire a carpet cleaning machine, but hire machines don’t deliver the same results as professional equipment. A professional carpet cleaning company will bring its own high-quality equipment and can tell you which cleaning method it uses.

Hot water extraction (often called steam cleaning) is a widely used professional method that flushes dirt out from deep in the fibres. At Wizard Cleaning®, most jobs use a truck-mounted hot water extraction system, with portable machines for apartments and places a van can’t reach. Find out more about steam cleaning vs dry cleaning carpets.

Warning Signs to Watch for

Think twice if a carpet cleaner:

• Advertises a very low price per room, then adds extra charges once they arrive.
• Won’t give you a clear quote before starting the job.
• Pressures you to add extra treatments on the spot.
• Can’t tell you what products or cleaning method they use.
• Has no ABN, few reviews and no clear business details.

Choosing a Carpet Cleaner in Perth

At Wizard Cleaning®, we take pride in the services we offer. We’re a family-owned Perth business, operating since 2017, and we’ve been named a Top 3 Carpet Cleaning Service in Perth by ThreeBestRated seven years running (2019 to 2025), with strong reviews to back us. We’re fully insured with public liability cover, and the products we use are eco-friendly, biodegradable, and safe for children and pets.

If you have any questions about our carpet steam cleaning service or the standards we work to, call us on 0400 634 609 or send us an enquiry for a free, no-obligation quote.